Frequently Asked Questions

Delivery usually takes 2-3 business days. Orders are shipped on Mondays, Tuesdays, and Wednesdays before 4:00 PM CDT. Orders placed after 4:00 PM will be shipped on the next available shipping day (Mon, Tue, or Wed).

If your order has been in transit for no more than 2-3 days and the products feel at room temperature, they are generally safe to consume given our curing and cold-smoking methods. We carefully pack each order with ice packs and high-quality insulation to keep freshness during shipping.

No, our fish is not cooked with heat. It is carefully cured and cold-smoked, a traditional method that enhances flavor and preserves freshness without heat. This process preserves the delicate texture and quality of the product.

When vacuum sealed, our products last approximately:
- 3 weeks refrigerated
- 2 months frozen
Once opened, we recommend consuming within 5 days for optimal freshness and flavor. Longer storage after opening may intensify the natural flavors due to curing and smoking.

Yes, all our fish are wild-caught except for Atlantic salmon, which is sustainably farmed. We take pride in responsibly sourcing and maintaining high quality across our range.

Yes, we ship to Canada.

Once opened, remove the product from the vacuum packaging, slice, and enjoy. Wrap the remaining portion in parchment paper and keep it refrigerated to maintain freshness.